Settled Case summary: Concerns result in improved language of consent - June 2004
An individual complained that an insurance company required overly broad consent for the collection, use, and disclosure of personal information when applying for life insurance. The OPC found the company's actual practices were compliant with PIPEDA. However, the company acknowledged the complainant's concerns about the clarity and precision of its consent language. The company agreed to revise its consent forms and share the updated language with the complainant for feedback. The complainant was satisfied with the company's explanation and its commitment to review the consent language. The complaint was settled during the investigation.
- 1Whether the insurance company's consent language was overly broad
- 2Whether the insurance company's collection, use, and disclosure practices were consistent with PIPEDA
- Consent for collection: Company's practices compliant
- Consent form clarity: Company agreed to revise language
- Complaint outcome: Settled during investigation
Complaint settled — consent language improved
The complaint was settled because the insurance company agreed to review and improve its consent language, satisfying the complainant, even though its actual practices were found to be compliant.
The insurance company agreed to revise the consent language in its application forms and share the revised language with the complainant for her comments.
This summary is informational only and not legal advice.
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