Settled Case summary: Concerns result in improved language of consent - June 2004
The complainant alleged that an insurance company required her to consent to overly broad collection, use, and disclosure practices when applying for life insurance. While the company's actual practices were found to be consistent with the Act, it agreed to revise its consent language to be more precise and clear. The complainant was satisfied with these assurances, and the matter was settled.
- Clarity and precision of consent language
- Overly broad collection, use, and disclosure practices
Complaint settled during investigation
The complaint was resolved through collaboration between the complainant, the insurance company, and the OPC, resulting in the company's commitment to improve its consent language and the complainant's satisfaction.
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The insurance company agreed to revise its consent language for clarity and precision and to share the revised language with the complainant.
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