Settled case summary #8 — A lending institution
An individual complained that a lending institution disclosed information about her delinquent account to her uncle without her consent. The investigation found merit to the complaint. The institution agreed to apologize to the complainant, adjust her loan, implement privacy policies and practices, establish a privacy committee, provide employee training, and remind staff to limit disclosure during debt recovery. The complainant and the OPC were satisfied with the actions taken, and the case was settled.
- Unauthorized disclosure of personal information
- Lack of privacy policies and practices
- Compliance with PIPEDA obligations
Complaint settled during investigation
The complaint was settled when the institution took satisfactory steps to address the privacy breach and implement comprehensive privacy measures.
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The institution apologized to the complainant, adjusted her loan, implemented privacy policies and practices, established a privacy committee, provided employee training, and reminded staff to limit disclosure during debt recovery.
This summary is informational only and not legal advice.