Settled case summary #8 — A lending institution
An individual complained that a lending institution disclosed information about her delinquent account to her uncle without consent. The OPC's investigation found merit in the complaint. The lending institution agreed to apologize to the complainant and adjust her outstanding loan. Furthermore, the OPC noted the institution lacked privacy policies and practices. The institution committed to implementing privacy policies, establishing a privacy committee, providing employee training, and reminding staff about limiting information disclosure during debt recovery. Both the complainant and the OPC were satisfied with these actions.
- 1Whether the lending institution disclosed personal information without consent
- 2Whether the lending institution had adequate privacy policies and practices in place
- Disclosure without consent: Complaint upheld
- Remedy for disclosure: Apology and loan adjustment
- Privacy policies: Institution committed to implementing policies
- Privacy governance: Institution committed to establishing committee
- Employee training: Institution committed to providing training
- Debt recovery practices: Institution committed to reminding staff on disclosure limits
Complaint settled — institution took corrective measures and implemented privacy practices
The complaint was settled because the organization acknowledged the disclosure, apologized, adjusted the loan, and committed to implementing comprehensive privacy policies and training to prevent future occurrences, satisfying both the complainant and the OPC.
The lending institution agreed to send a letter of apology to the complainant, adjust her outstanding loan, establish a privacy committee, institute privacy training for employees, and remind staff to limit information disclosure when recovering a debt.
This summary is for informational purposes only and not legal advice.
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