Settled case summary #13 — A company
An individual complained about receiving an unsolicited commercial email from a company's sales agent. The company was unaware of this practice, which it does not approve of. The company instructed the agent to cease using email for marketing, and the agent confirmed compliance. The complainant was satisfied, and the matter was settled.
- Use of unsolicited commercial email for marketing
- Company's awareness and control over agent practices
- Company's privacy policy and officer appointment
Complaint settled
The company took immediate action to stop the unsolicited email practice by instructing its agent and the agent confirmed compliance. The complainant was satisfied with the resolution.
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The company instructed its sales agent to cease using email for marketing.
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