Settled case summary #10 — A collection agency
The complainant alleged that a collection agency failed to report a paid-off debt to credit bureaux, negatively impacting his ability to secure credit. After the OPC's involvement, the agency investigated, confirmed the debt was paid, and updated the credit bureaux, resolving the issue. The complaint was settled during the investigation.
- Accuracy of credit reporting
- Timeliness of information updates to credit bureaux
Complaint settled
The collection agency, after being notified by the OPC, investigated the complainant's file, confirmed the debt was paid, and corrected the inaccurate information with the credit bureaux, resolving the matter to the satisfaction of all parties.
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The collection agency updated the credit bureaux with accurate information regarding the complainant's paid-off debt.
This summary is for informational purposes only and is not legal advice.