Settled case summary #28 — A DVD-rental store
A complainant was required to provide his driver's licence details to rent DVDs from a store. He objected to the store entering these details into its database, believing it unnecessary. The store initially defended the practice but later revised its membership application process after realizing it did not use the driver's licence data to trace members. The revised process allows for alternative forms of identification, and only a general confirmation of verification is entered into the database.
- Necessity of collecting driver's licence details
- Use of personal information for membership verification
- Revision of data collection practices
Complaint settled after the store revised its membership process.
The store amended its membership application process and data collection practices to address the complainant's concerns about unnecessary data collection, leading to the matter being settled.
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The store revised its membership application process to allow for alternative identification and to only record verification of identification, not the specific details.
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