Settled case summary #23 — A building management firm
A tenant complained that the caretaker of his apartment building disclosed to other tenants that his rent cheque had bounced. The caretaker's wife confirmed the disclosure and also shared other tenants' confidential rental information. The building management firm apologized to the tenant and reminded the caretaker and his wife of their privacy obligations. The firm was also advised to create a privacy policy.
- Disclosure of tenant's rent cheque status
- Disclosure of other tenants' financial information
- Adequacy of management firm's response
- Need for a privacy policy
Complaint settled after building management issued an apology and addressed privacy concerns with staff.
The complaint was settled after the building management firm provided a satisfactory apology, reminded its staff of privacy obligations, and committed to developing a privacy policy.
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The building management firm issued a letter of apology and reminded staff of privacy obligations.
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