Settled Case summary #2010-001: Dental benefit information available to parents with daughter’s consent (January 6, 2010)
Parents complained they could not access their 17-year-old daughter's online dental benefit information, even though they paid for her plan and expenses. The plan administrator's policy required consent from individuals aged 16 or older before their information could be disclosed to other plan members. The parents were satisfied with the administrator's explanation of its policy, which was based in part on Ontario's Health Care Consent Act.
- Disclosure of dependent's personal information to parents
- Requirement for consent from mature minors
- Application of PIPEDA's consent requirements
Complaint settled
The complainant was satisfied with the administrator's explanation of its policy requiring the consent of mature minors for disclosure of their personal information, and understood how to access the information with the daughter's consent. The parties reached a mutual agreement.
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- PIPEDA
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