Settled Case summary #18: Business learns that it must have a privacy policy available to the public (March 6, 2006)
An individual complained that a business withheld some of his personal information and its privacy policy. The business initially claimed the individual was not entitled to information predating January 1, 2004, when PIPEDA became applicable to it. After the complainant challenged this, the business provided the remaining personal information but still did not provide a privacy policy. The OPC discovered the business did not have a privacy policy. At the OPC's request, the business drafted a privacy policy and provided it to the complainant. The complainant considered the matter settled.
- 1Whether the business improperly withheld personal information requested by the individual
- 2Whether the business failed to make its privacy policy publicly available as required by PIPEDA
- Access to personal information: Information provided
- Access to privacy policy: Policy drafted and provided
- Existence of privacy policy: Business found to lack policy
Complaint settled
The complaint was settled after the business provided the requested personal information and, at the OPC's request, drafted and provided a privacy policy to the complainant.
The business drafted a privacy policy and provided it to the complainant.
This summary is for informational purposes only and not legal advice.
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