Settled Case summary #16: Personal information on receipts removed, information collected when goods returned is limited (November 21, 2005)
A complainant raised concerns about a retail chain printing customer names, credit card numbers, and expiry dates on receipts, and requiring a driver's licence and credit card information for refunds. The retail chain subsequently updated its systems to mask personal information on receipts and changed its refund policy to no longer record identification details, only collecting name, address, and telephone number. Both the complainant and the OPC were satisfied with these changes.
- Collection of personal information on receipts
- Collection of personal information for refunds
- Necessity of collecting personal information
Complaint settled during investigation
The investigation was settled as the retail chain implemented changes to its practices that addressed the complainant's concerns, and both parties were satisfied with the resolution.
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The retail chain masked personal information on receipts and ceased recording identification details for refunds, only collecting contact information.
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