PIPEDA findings #2015-021: Telecom company responsible for erroneous debt collection calls
A telecommunications company erroneously continued to report a debt to a credit-reporting agency after the complainant was discharged from bankruptcy. This impacted the complainant's credit score and led to unwanted debt collection calls. The company investigated, corrected its records, notified the credit-reporting agency, and ensured the debt collection calls would cease.
- Accuracy and up-to-dateness of personal information
- Disclosure of personal information to third parties
- Appropriate use of personal information in decision-making
Complaint resolved
The telecommunications company took satisfactory steps to correct its erroneous reporting of the debt and committed to stopping collection activities after the complainant raised the issue.
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The telecommunications company updated its records, notified the credit-reporting agency, and ceased collection activities targeting the complainant.
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