PIPEDA findings #2015-019: OPC complaint prompts telecom’s fraud investigation
A complaint was made against a telecommunications company and a credit-reporting agency after a fraudulent telecommunications account led to a false debt appearing on the complainant's credit report. The telecommunications company initially refused to correct the information or prove the complainant opened the account. Following OPC's involvement, the company's fraud team investigated, confirmed the account was fraudulent, cancelled it, and updated the credit-reporting agency with accurate information.
- Accuracy and completeness of personal information
- Correction of inaccurate personal information
- Adequacy of customer authentication procedures
- Accountability for information transferred to third parties
Complaint resolved through early resolution
The telecommunications company investigated the matter after being contacted by the OPC, identified the account as fraudulent, cancelled it, and corrected the complainant's information with the credit-reporting agency, leading to the complainant's satisfaction and the matter being considered resolved.
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The telecommunications company cancelled the fraudulent account and provided the credit-reporting agency with an update containing the complainant’s accurate information.
- PIPEDA
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