PIPEDA Case Summary #2018-005: Courier company discontinues practice of delivery to a neighbour
The complainant alleged that a courier company disclosed her personal information without consent by delivering a package addressed to her to her neighbour. The investigation found that the courier company had contravened PIPEDA's consent principle by not obtaining consent directly from the complainant for its practice of delivering packages to neighbours, nor by demonstrating due diligence to ensure the shipper had obtained such consent. In response to the OPC's recommendations, the courier company committed to ending the practice of delivering to neighbours, and this commitment was confirmed.
- Was personal information disclosed without consent by delivering a package to a neighbour?
- Did the courier company exercise due diligence to ensure the shipper obtained consent for the delivery to a neighbour practice?
- Is an unlisted telephone number on a package label sensitive personal information?
Complaint well-founded and conditionally resolved, with the company discontinuing the practice.
The company failed to obtain the complainant's consent for its practice of delivering to neighbours and did not exercise due diligence to ensure the shipper had obtained consent. The company subsequently committed to ending the practice.
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The courier company committed to ending the practice of delivering packages to neighbours.
- Principle 4.3 PIPEDA
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