Early resolved case summary #9: Equipment store ends practice of photocopying driver’s licences as a condition of renting equipment - October 30, 2014
The Office of the Privacy Commissioner of Canada (OPC) investigated a complaint regarding an equipment store's policy of photocopying customers' driver's licences as a condition of renting equipment. The OPC advised the store that driver's licences contain excessive personal information and have minimal value in theft investigations. As a result of the OPC's involvement, the store discontinued the practice and implemented a less privacy-invasive solution, resolving the complaint to the complainant's satisfaction.
- Appropriateness of collecting driver's licence information for theft prevention.
- Necessity of photocopying driver's licences for equipment rentals.
- Compliance with principles of minimal information collection.
Complaint resolved
The store agreed to implement a less privacy-invasive solution and provide staff training after the OPC explained that photocopying driver's licences was not appropriate under the circumstances and could lead to contraventions of PIPEDA.
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The store discontinued the practice of photocopying driver's licences and implemented a less privacy-invasive solution.
This summary is informational only and not legal advice.