Early resolved case summary #2016-01: Access to personal information request revised to accommodate both requestor and organization
A condominium owner complained that a developer failed to provide access to his personal information at minimal or no cost. The owner was initially told that thousands of pages of documents would cost over $200, or he could view them for free at the developer’s lawyer's office. The OPC's early resolution unit helped negotiate a compromise where the owner narrowed his request, and the developer agreed to provide free copies of the specific documents he sought. The owner was ultimately satisfied with this resolution.
- Whether the proposed fees for access to personal information complied with the "minimal or no cost" requirement.
- Whether the offer to view documents for free, but not receive copies, met the organization's access obligations.
- The reasonable accommodation of an individual with a disability in fulfilling an access request.
Complaint resolved through early resolution
The parties were able to reach a mutually satisfactory resolution with the assistance of the OPC's early resolution unit, involving a compromise on the scope of the access request and the provision of free copies of specific documents.
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The organization provided the complainant with free copies of specific documents containing his personal information after the complainant narrowed his request.
- Principle 4.9 PIPEDA
- Principle 4.9.4 PIPEDA
This summary is informational only and not legal advice.