Early resolved case summary #2015-07: Employee training a key factor in effectively satisfying customers’ requests about an organization’s personal information handling practices
An individual complained that a car dealership could not provide details about its personal information handling practices when asked. The dealership employee copied the complainant's driver's license and credit card without adequately explaining why or what safeguards were in place. The dealership agreed to hold an employee review session to ensure staff are knowledgeable about privacy policies and practices.
- Adequacy of employee training on privacy policies
- Transparency regarding collection and use of personal information
- Responding to individual inquiries about personal information handling practices
Complaint resolved early
The dealership agreed to provide further training to its employees to ensure they could answer individuals' questions about the organization's personal information handling practices, which satisfied the complainant.
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The dealership agreed to conduct a review session with employees to ensure they understand and follow policies regarding the handling of personal information.
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