Early resolved case summary #2015-04: Misidentification and lack of access to personal information leads to mistaken four-year debt pursuit
The Office of the Privacy Commissioner of Canada (OPC) investigated a complaint from an individual who alleged that a collection agency was pursuing him for a debt he did not owe and that inaccurate information was appearing on his credit report. The individual was unable to obtain validation of the debt from the agency. Following the OPC's intervention, the agency investigated, found discrepancies on the original credit application, ceased collection efforts, and agreed to correct the individual's credit report. The individual was satisfied with this resolution.
- Accuracy of personal information
- Access to personal information
- Debt collection practices
- Correction of credit reports
Complaint resolved
The complaint was resolved when the collection agency investigated the matter, ceased collection efforts due to potential fraud, and agreed to correct the individual's credit report, satisfying the complainant.
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The collection agency ceased collection efforts, investigated potential fraud, and corrected the individual's credit report.
This summary is for informational purposes only and does not constitute legal advice.