
Early resolved case summary #2015-03: Office building tenant reconsiders placement of video surveillance cameras
An office building tenant complained about five video surveillance cameras installed in a shared common area by another tenant, a call centre company. The complainant found it disturbing that the cameras recorded his and his clients' movements, particularly two cameras positioned between his office, the washrooms, and the elevators. The installing tenant claimed the cameras were for safety following a security incident and that building management had authorized their installation. After the OPC became involved, the building management facilitated the relocation of the two most concerning cameras from the shared hallway into the installing tenant's offices. The complainant expressed satisfaction that his and his clients' privacy rights were now respected. The case was resolved early.
- 1Whether the installation of video surveillance cameras in a shared common area by one tenant infringed on the privacy of another tenant and their clients
- 2Whether the collection of personal information via video surveillance was appropriate and proportionate to the stated safety purpose
- 3Whether consent was obtained for the video surveillance
- Video surveillance: Cameras relocated
- Privacy complaint: Resolved early
Complaint early resolved — cameras relocated
The complaint was resolved early in the investigation process when the installing tenant, after intervention by the OPC, agreed to relocate the contentious cameras, satisfying the complainant.
The installing tenant relocated the two most concerning cameras from the shared common area into its own offices.
This summary is informational only and not legal advice
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