← Back to catalogue/Federal (Canada)Early resolved case summary #2015-03
Federal (Canada)Personal Information Protection and Electronic Documents ActEarly-resolved

Early resolved case summary #2015-03: Office building tenant reconsiders placement of video surveillance cameras

Organization: An office building tenant (call centre company)Complainant: Anonymous applicant
Plain-language brief

An office building tenant complained about five video surveillance cameras installed in a shared common area by another tenant, a call centre company. The complainant found it disturbing that the cameras recorded his and his clients' movements, particularly two cameras positioned between his office, the washrooms, and the elevators. The installing tenant claimed the cameras were for safety following a security incident and that building management had authorized their installation. After the OPC became involved, the building management facilitated the relocation of the two most concerning cameras from the shared hallway into the installing tenant's offices. The complainant expressed satisfaction that his and his clients' privacy rights were now respected. The case was resolved early.

Key issues
  1. 1Whether the installation of video surveillance cameras in a shared common area by one tenant infringed on the privacy of another tenant and their clients
  2. 2Whether the collection of personal information via video surveillance was appropriate and proportionate to the stated safety purpose
  3. 3Whether consent was obtained for the video surveillance
Outcome breakdownFavours: Applicant / complainant
  • Video surveillance: Cameras relocated
  • Privacy complaint: Resolved early
Outcome

Complaint early resolved — cameras relocated

Reasoning

The complaint was resolved early in the investigation process when the installing tenant, after intervention by the OPC, agreed to relocate the contentious cameras, satisfying the complainant.

AI-generated summary for reference only. Always verify against the official decision ↗
Decision notes
Recommended action / remedy

The installing tenant relocated the two most concerning cameras from the shared common area into its own offices.

This summary is informational only and not legal advice

Pro · AI

Decisions with similar reasoning and facts — found by AI across statutes and jurisdictions, not just keywords.

Pro
Coverage — 13 of 14 jurisdictions searchable

Fully searchable: Ontario, British Columbia, Alberta, Saskatchewan, Newfoundland and Labrador, Northwest Territories, New Brunswick, Manitoba.

Partial (recent decisions only): Federal (Canada) (651 of 1,631), Nova Scotia (49 of 472), Quebec (6 of 7,090), Prince Edward Island (2 of 279), Yukon (1 of 75).

Coming soon: Nunavut — being re-processed for AI search.

Find decisions like this one — by meaning, not keywords.

Related by meaning is a Pro feature. Upgrade to surface conceptually similar decisions across the corpus, powered by AI.

Upgrade to Pro