Early resolved case summary #2015-02: Retailer takes remedial actions after employee inappropriately texted customer
An individual complained to the OPC after a retailer's delivery person texted her inappropriate comments after obtaining her number from a work phone and transferring it to a personal device. The complainant also felt the retailer mishandled her initial complaint. The OPC's involvement led the retailer to implement new procedures for faulty work phones, retrain employees on its privacy policy, and take disciplinary action against the delivery person. The complainant was satisfied with the resolution.
- Unauthorized use of customer personal information
- Handling of customer complaints
- Employee training on privacy policies
Complaint resolved to the satisfaction of the complainant through OPC's early intervention
The OPC facilitated a resolution where the retailer took corrective actions, including retraining and disciplinary measures, and the complainant was satisfied with the outcome.
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The retailer implemented new procedures, provided mandatory privacy re-training, took disciplinary action against the employee, and met with the complainant, resolving the matter to her satisfaction.
- PIPEDA principles regarding collection, use, and disclosure of personal information
This summary is informational only and not legal advice.