Early resolved case summary #2013-01: Property management company alters its rental application form to make clear that Social Insurance Number is optional
An individual complained that a property management company was over-collecting personal information, including Social Insurance Number (SIN), driver's licence information, and banking information, on its rental application forms. The Office of the Privacy Commissioner of Canada (OPC) also investigated the company's lack of a privacy policy. The company committed to making it clear that the request for SIN, driver's licence, and banking information was optional and to posting a privacy policy on its website. The complainant was satisfied with these changes.
- Collection of SIN, driver's licence, and banking information on rental applications
- Requirement for a privacy policy on the company website
- Responsibility for third-party practices
Complaint resolved
The property management company committed to making its rental application form optional for SIN, driver's licence, and banking information, and to implementing a privacy policy on its website. The complainant was satisfied with these changes, and the OPC confirmed that the organization made the appropriate modifications.
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The company agreed to make its rental application form optional for SIN, driver's licence, and banking information and to provide a privacy policy on its website.
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