← Back to catalogue/Federal (Canada)Early resolved case summary #1
Federal (Canada)Personal Information Protection and Electronic Documents ActEarly-resolved

Early resolved case summary #1: Access request ignored, but no personal information existed

Organization: A professional organizationComplainant: A doctor
Plain-language brief

A doctor complained that a professional organization ignored his request for access to his personal information. The complainant believed he was the subject of a planned conference talk by a member of the organization and sought access to information related to this presentation. The OPC confirmed that the organization had not acted on the access request. However, the OPC also found that the presentation was never given, and therefore the organization held no personal information about the doctor. The complainant was satisfied with this explanation and withdrew his complaint.

Key issues
  1. 1Whether the professional organization failed to respond to an access request
  2. 2Whether the professional organization held personal information about the complainant
Outcome breakdownFavours: Both, in part
  • Access request processing: Organization failed to act on request
  • Existence of records: No personal information held
  • Complaint resolution: Complaint withdrawn
Outcome

Complaint early resolved

Reasoning

The complaint was resolved early because the organization confirmed no action was taken on the request, but also established that no relevant personal information existed, satisfying the complainant.

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