PIPEDA Case Summary #2013-014 — An online dating service and The new owner of the online dating service
An individual complained that an online dating service used his personal information without consent and failed to provide him access to his information after he cancelled his membership. The Office of the Privacy Commissioner of Canada (OPC) found that the original owner violated PIPEDA by denying the complainant access to his personal information and by continuing to send him marketing emails after consent was withdrawn. The OPC also found the service failed to have a privacy policy and safeguard information. While issues were found to be well-founded, they were resolved by the new owner who purged the data and implemented a privacy policy.
- Access to personal information
- Withdrawal of consent for marketing emails
- Retention of personal information
- Safeguarding of personal information
Complaint found well-founded and resolved for multiple contraventions
The OPC found contraventions of PIPEDA regarding access, consent, retention, safeguarding, and lack of privacy policy. These issues were resolved through corrective actions taken by the new owner of the service.
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The new owner provided access to certain personal information, destroyed remaining data, and implemented a privacy policy, resolving the issues.
- Principle 4.9 PIPEDA
- s.8(3) PIPEDA
- s.8(8) PIPEDA
- Principle 4.5.3 PIPEDA
- Principle 4.3.8 PIPEDA
- Principle 4.1.4(d) PIPEDA
- Principle 4.7.1 PIPEDA
This summary is informational only and not legal advice.