5822-07869 — Employment and Social Development Canada
The complainant alleged that Employment and Social Development Canada (ESDC) did not conduct a reasonable search for records regarding complaints submitted to its Labour Program. ESDC initially missed key components of the request, resulting in an unreasonable search. Following the investigation, ESDC conducted additional searches, found more responsive records, and intends to provide them to the complainant. The Information Commissioner found the complaint well-founded and ordered ESDC to process and release the additional records.
- Reasonableness of the search conducted by the institution
- Completeness of the search in relation to the access request
Complaint well founded — disclosure ordered
The Information Commissioner found the complaint well-founded because the initial search conducted by ESDC was not reasonable as it omitted key components of the request. However, after the investigation, ESDC conducted a second search that was deemed reasonable.
AI-generated summary for reference only. Always verify against the official decision ↗
The Minister of Employment and Social Development was ordered to complete the retrieval and processing of responsive records, provide a new response to the complainant within 36 business days, and grant access to the records unless refusal is permitted under the Act.
- s.30(1)(a) ATIA
This is an informational summary only and does not constitute legal advice.