5822-01900 — Canada Revenue Agency
The complainant alleged that the Canada Revenue Agency (CRA) did not conduct a reasonable search for records in response to an access request for specific categories of records held by a subject matter expert. Following the investigation, the CRA conducted additional searches and confirmed that further responsive records exist. The Commissioner ordered the CRA to process these additional records and provide a new response within 60 business days.
- Reasonableness of the search conducted by the institution.
- Existence of additional responsive records.
Complaint well founded — Disclosure ordered
The Commissioner found that the initial search conducted by the CRA was not reasonable, based on deficiencies identified during the investigation and evidence provided by the complainant. However, the Commissioner was satisfied with the additional searches conducted as a result of the investigation, leading to the order for the CRA to process the newly found records.
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The Minister of National Revenue was ordered to complete the retrieval and processing of all responsive records, provide a supplementary response within 60 business days, and grant access to the records unless exemptions apply.
- s.30(1)(a) ATIA
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