5822-00543 — Canada Revenue Agency
The complainant alleged that the Canada Revenue Agency (CRA) did not conduct a reasonable search for records in response to an access request for correspondence related to specific topics. The CRA initially provided some records and explained why others were not retrieved. However, during the investigation, the CRA conducted additional searches and confirmed that further responsive records exist. The Information Commissioner found the complaint well-founded.
- Reasonableness of the search conducted by the institution
- Completeness of the records disclosed
- Requirement to disclose records previously provided in response to other requests
Complaint well founded — disclosure ordered
The Commissioner found that the CRA's initial search was not reasonable, as evidenced by the discovery of additional records during the investigation and the complainant's specific concerns about missing information. The CRA was ordered to retrieve and process all existing responsive records.
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The Minister of National Revenue was ordered to complete the retrieval and processing of all responsive records and provide a supplementary response within 60 business days.
- s.30(1)(a) ATIA
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