5823-01873 — Indigenous Services Canada
The complainant alleged that Indigenous Services Canada did not conduct a reasonable search for records related to suicide occurrences and medevac data concerning mental health. The institution initially stated no records were found, but later indicated thousands of pages were received after the response was sent. The Information Commissioner found the complaint well-founded and ordered the institution to provide a new response by May 31, 2025.
- Reasonableness of the search conducted by the institution
- Failure to locate responsive records
Complaint well founded — new response ordered
The institution did not conduct a reasonable search when it initially responded to the request, as evidenced by the large volume of records received after the initial response was provided to the requester.
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The Minister of Indigenous Services was ordered to provide a new response to the complainant by May 31, 2025, granting access to responsive records unless exempted under the Act.
- s.30(1)(a) ATIA
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