5822-05417 — Canada Border Services Agency

The complainant alleged that the Canada Border Services Agency (CBSA) did not conduct a reasonable search for records concerning cybersecurity and data breach risks associated with the ArriveCan application. The complainant specifically questioned the absence of information related to certain companies and expenses. The Office of the Information Commissioner (OIC) investigated CBSA's search process and concluded that the relevant branch searched appropriate repositories and provided responsive records. Therefore, the OIC found the search to be reasonable and the complaint not well-founded.

• Whether the institution conducted a reasonable search for records.
• Definition of a reasonable search under the Access to Information Act.
• Adequacy of search efforts by the Information, Science and Technology Branch.