5820-02866 — Canada Post
The complainant alleged that Canada Post failed to conduct a reasonable search for records containing their name. The investigation found that Canada Post did not demonstrate that all relevant offices had been tasked or that all responsive records were retrieved. Consequently, the Information Commissioner ordered Canada Post to identify and process any additional responsive records and provide a final response to the complainant.
- Whether Canada Post conducted a reasonable search for records.
- Whether all relevant offices of primary interest were tasked with searching for records.
- Whether Canada Post provided sufficient explanation for missing records.
Complaint well founded — disclosure ordered
Canada Post did not provide sufficient evidence that it had conducted a reasonable search, having failed to demonstrate that all relevant offices were tasked and had produced all responsive records, and could not explain the absence of certain records identified by the complainant.
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Canada Post was ordered to determine whether additional offices should have been tasked, to task all relevant offices, to process any additional responsive records, and to provide a final response to the complainant.
- s.30(1)(a) ATIA
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